About the 7-day free trial
Please follow the return instructions below within the 7-day trial period.
Step 1: Contact us using our return request form.
*Please note that we cannot accept returns for reasons other than the intended trial, such as intentional product failure or deterioration such as rust or scratches due to improper use.
Step 2: Our customer support will send you a return questionnaire.
Step 3: Please take our survey. Your feedback is very important to us as it helps us improve our products and services. We would love to hear your feedback.
Step 4: Once you have returned the product to the address provided, we will refund your purchase price.
*Please rest assured that return shipping is free (paid by Tashinam).
*We will send you a return kit, so please pack it and return it.
About canceling products
As a general rule, we cannot accept cancellations after an order has been placed, or returns or exchanges of this product due to customer convenience.
If the product is defective, please contact us via the inquiry form within 7 days of receiving the product.